Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at brille.shopbags@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at brille.shopbags@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at brille.shopbags@gmail.com.

Last updated: July 2026

Every Brillè bag is made in Tuscany only after it is chosen. Even so, we want your purchase to feel easy: if a piece is not right for you, you may return it under the conditions below.

1. Right of withdrawal (14 days)
Under articles 52 ff. of the Italian Consumer Code (Legislative Decree 206/2005) and EU consumer law, you have the right to withdraw from your purchase within 14 days of delivery, without giving any reason. To exercise this right, simply send us a clear statement within that period at brille.shopbags@gmail.com, quoting your order number.

2. How to return
After your notice, we will send you the return instructions. The item must be shipped back within 14 days of your withdrawal notice to the address we provide. Return shipping costs are borne by the customer, except in the case of a defective or non-conforming product. We recommend a tracked shipment: the parcel remains your responsibility until it reaches us.

3. Condition of the item
The item must be returned unused, free of signs of wear, in the condition you received it, complete with its dust bag, Brillè Passport and original packaging. You may of course handle the piece to check its nature and characteristics, as you would in a boutique. Any diminished value resulting from handling beyond that may be deducted from the refund.

4. Refunds
Once the return is received and checked, we will refund you within 14 days using the same payment method you used for the purchase, including the initial standard delivery cost (but not any premium delivery option chosen at checkout). We will write to you when the refund has been issued; crediting times depend on your payment provider.

5. Defective or non-conforming items
All products are covered by the 24-month legal guarantee of conformity provided by the Consumer Code. If your piece has a defect, write to us with a few photographs: we will agree on repair, replacement or refund, with shipping costs at our expense. The natural variations in grain and colour of vegetable-tanned leather, and the patina that develops with use, are not defects: they are the nature of the material.

6. Exchanges
We do not offer direct exchanges: as each bag is made to order, the fastest way is to return the piece you received and place a new order for the one you want.

7. Gift cards
Unused gift cards may be refunded within 14 days of purchase. Once used, even partially, they are non-refundable.

8. Contact
For any question about returns and refunds: brille.shopbags@gmail.com — a person from the atelier replies, usually within two working days.